Amazon also claimed that once an order is placed: "we will try to source the item from our suppliers" which is indeed what has happened over the past five years of the Rack Press, but not any more because there has been no attempt to "try to source the item" from this year's titles as disgruntled customers have been telling me. I know this for a fact because I am the person who would supply such a request. The net result is that Amazon refuses to discuss the matter any further, refuses to remove my titles from the website, in spite of the inaccurate statements there, and refuses to source any of the items it insists on listing. They are as responsive as an absolutist monarch or a Stalinist apparatchik.
Still, it is comforting to read their slogan: "We strive to be Earth's Most Customer-Centric Company. Your feedback helps us build it."